AC
Google AdWords Fundamentals Exam (Retired)Retired examUpdated

Adam, a flower shop owner, wants to drive phone calls to his store. Which Adwords tool should he use to track how many calls result from ad clicks on a mobile phone?

Search terms report
Impressions
Reach and frequency
Conversion tracking

Correct Answer

Conversion tracking

Why is this the correct answer?

Adam should use Conversion tracking to measure how many calls result from ad clicks on a mobile phone. Google Ads conversion tracking can record phone calls as conversions when a user clicks a call extension or call-only ad from a mobile device. By setting up call conversion tracking, Adam can see exactly how many phone calls each campaign, ad group, or keyword generates — giving him the data needed to optimise his campaigns toward the actions that matter most: phone enquiries to his flower shop.

Why are the other options wrong?

Search terms report

The Search Terms report shows which queries triggered ads — it does not track phone calls or conversions of any kind.

Impressions

Impressions count how many times an ad was displayed — they measure visibility, not phone call actions. Impressions cannot tell Adam how many calls his ads generated.

Reach and frequency

Reach and frequency are Display Network metrics measuring how many unique users saw an ad and how often — not relevant to tracking phone calls from mobile ad clicks.

Real-world example

Adam sets up call conversion tracking with a minimum call duration of 30 seconds to filter out wrong numbers. After one month, conversion tracking reveals that mobile ads for same day flower delivery generate 3x more calls than his desktop ads — prompting him to increase mobile bid adjustments by 50% and grow monthly phone orders by 40%.

Official documentation: https://support.google.com/google-ads/answer/6386152

Topics in this question

About the Google AdWords Fundamentals Exam (Retired)

The AdWords Fundamentals exam was retired when AdWords became Google Ads.

Exam guide and all 140 AdWords Fundamentals (Legacy) questions →

Related AdWords Fundamentals (Legacy) questions

  1. 1A client that owns a fine-dining restaurant in London wants to get more phone calls from people researching places to eat on their mobile phones. How should you optimize this client’s campaign to help achieve their goal?Explained
  2. 2Tony travels frequently. He needs to be able to make changes to his AdWords account while he’s offline, so he downloads AdWords Editor. Using AdWords Editor, Tony can do all of the following except:Explained
  3. 3An advertiser wants to display a text ad that includes extra details like the business’s location and phone number. Which ad format should the advertiser use?Explained
  4. 4What does “converted clicks” measure?Explained
  5. 5Nadia manages a local gym and is running an ad to drive more free trial memberships. What could she include in her ad text?Explained
  6. 6How should an advertiser with stores in both India and Germany set up an AdWords account to target users in these different locations?Explained