You’re working to demonstrate the business value of your company’s digital marketing investments. You currently measure media performance using channel-specific KPIs (CPM, CTR, view rates). However, you struggle to connect these metrics to overall business goals and show ROI to your leadership. You want to implement cross-media measurement and a structured experimentation framework. Which approach would enable you to demonstrate the business value of your campaigns and drive continual improvement?

Question

Accepted Answer

Utilize KPIs that align with the ROI (like sales or leads) and shift focus to attribution-based cross-channel conversion measurement for optimization.

Answer

Develop a dashboard that aggregates channel-specific KPIs, create quarterly performance reports, and conduct a brand lift study once per year.

Answer

Implement a Marketing Mix Model, focusing on historical data and business outcomes. Supplement this with ongoing A/B tests and incrementality experiments using Google’s solutions.

Answer

Continue to optimize campaigns using channel-specific KPIs, focusing on improving CTR and lowering CPMs. Implement A/B testing on ad creative for each channel independently.